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Ananya Sharma
Customer Success Manager
+91 98200 41122 • ananya.sharma@email.com • Pune, Maharashtra, India
linkedin.com/in/ananyasharma
Customer success professional with five years of experience supporting B2B SaaS accounts across onboarding, adoption and renewal. Known for turning complex product workflows into clear guidance and for keeping churn low through proactive account reviews.
Northwind Software • Pune
- Owned a portfolio of mid-market accounts through onboarding, adoption and renewal.
- Ran quarterly business reviews with client stakeholders and mapped product usage to their goals.
- Partnered with product and support teams to resolve escalations within agreed timelines.
Brightline Services • Mumbai
- Handled inbound customer calls and followed up on qualified leads through to closure.
- Maintained account records and prepared weekly pipeline summaries for the sales lead.
Savitribai Phule Pune University
- Grade: First Class
Technical Skills: Salesforce, HubSpot, Excel, Zendesk, SQL basics
Soft Skills: Stakeholder communication, Negotiation, Problem solving
Industry Skills: SaaS onboarding, Account renewals, Customer retention
SuccessHACKER
English (Fluent), Hindi (Native), Marathi (Conversational)
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Templates
Seven professional designs
Classic
Traditional corporate resume with serif typography and clear section rules.
Modern
Clean contemporary layout with a subtle accent colour and generous spacing.
Minimal
Simple, highly readable and maximally ATS-friendly with no decoration.
Executive
Premium, confident design for senior and leadership roles.
Fresher
Education-first layout designed for students and fresh graduates.
Corporate
Premium corporate layout with a strong section hierarchy — ATS-friendly and A4 optimised.
Refined
Premium serif design with quiet elegance and generous whitespace for senior applications.
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