Digital Services
ResumeFirst provides digital career-support products and services. Paid plans may provide access to:
- Premium resume features
- Premium resume templates
- AI-powered resume features
- ATS-oriented resume analysis
- Interview preparation and guidance
- Cover letter generation
- Job-specific resume tools
- Other digital career-support functionality included in the selected plan
These digital services may become available immediately after successful payment.
No Refund After Digital Service Use or Download
Because ResumeFirst provides digital services and digital documents, paid purchases are generally final once the purchased service has been used or the resulting resume or document has been downloaded.
No refund will be provided after the user has:
- Used the purchased premium service
- Generated a premium resume
- Downloaded a resume
- Downloaded a cover letter
- Downloaded another paid document or output
- Substantially used any premium feature included in the purchased plan
This policy applies because the digital service or output has already been delivered and consumed. Users should carefully review the plan, features and pricing before completing payment.
When a Refund May Be Considered
Refunds may be considered in the following limited situations after verification against payment records and system logs:
1. Duplicate Payment
If the same user is charged more than once for the same order or purchase because of a technical or payment-processing issue, the duplicate charge may be refunded after verification.
2. Payment Successful but Service Not Activated
If payment was successfully captured but the purchased plan was not activated because of a confirmed technical issue on the ResumeFirst side, the issue will be investigated and an appropriate refund or service resolution may be provided.
3. Technical Failure Before Use
If a confirmed technical problem prevents ResumeFirst from delivering the purchased digital service and the user has not used or downloaded the purchased output, the issue may be eligible for a refund after verification.
4. Incorrect Amount Charged
If ResumeFirst's payment system incorrectly charges more than the amount displayed and confirmed at checkout, the excess amount will be investigated and corrected where applicable.
Refund Request Process
Email Support@resumefirst.in with the subject “Refund Request – [Order ID]” and provide:
- Your registered email address
- Order ID
- Razorpay payment ID, if available
- Date of transaction
- Reason for the request
- Relevant screenshot or documentation, where applicable
ResumeFirst may request additional information necessary to verify the transaction.
Duplicate Payment Refund Timeline
ResumeFirst will verify the duplicate transaction. Once approved, the refund will be initiated to the original payment method and its status will be communicated where applicable.
After initiation, the amount should generally reflect in the original payment method within approximately 5–7 business days, subject to the payment provider, bank, card network or other financial institution's processing timelines. ResumeFirst does not control their exact crediting time.
If the refund does not appear after this period, contact Support@resumefirst.in with the original transaction and refund reference.
Failed or Interrupted Payments
Premium access is not activated until successful payment confirmation is received. If an amount is temporarily debited despite a failed transaction, allow the applicable bank or payment provider's processing time for reversal. If it is not reversed within that provider's timeline, contact Support@resumefirst.in with the payment reference.
Cancellations
ResumeFirst paid plans are one-time digital purchases unless a future product explicitly states otherwise. There is no recurring subscription cancellation requirement for the current one-time plans.
You may stop using the service at any time, but stopping use does not automatically create a refund entitlement. Once a paid digital service has been used or a paid resume or document has been downloaded, the purchase is non-refundable, subject to applicable law and the limited exceptions described in this policy.
Refunds and Employment Outcomes
A refund, where applicable under this policy, relates only to the purchase of a ResumeFirst digital service. It does not represent compensation for unsuccessful job applications, lack of interviews, employer rejection, lack of job offers, unmet salary expectations or any other employment or career outcome.
ResumeFirst does not guarantee employment, interviews, selection, placement, salary or any specific career outcome.
Payment Method
Approved refunds will normally be initiated to the original payment method used for the transaction, subject to the payment provider's processing procedures.