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Ananya Sharma

Customer Success Manager

+91 98200 41122 • ananya.sharma@email.com • Pune, Maharashtra, India

linkedin.com/in/ananyasharma

Professional Summary

Customer success professional with five years of experience supporting B2B SaaS accounts across onboarding, adoption and renewal. Known for turning complex product workflows into clear guidance and for keeping churn low through proactive account reviews.

Work Experience
Customer Success ManagerMar 2022 — Present

Northwind Software • Pune

  • Owned a portfolio of mid-market accounts through onboarding, adoption and renewal.
  • Ran quarterly business reviews with client stakeholders and mapped product usage to their goals.
  • Partnered with product and support teams to resolve escalations within agreed timelines.
Client Relationship ExecutiveJun 2019 — Feb 2022

Brightline Services • Mumbai

  • Handled inbound customer calls and followed up on qualified leads through to closure.
  • Maintained account records and prepared weekly pipeline summaries for the sales lead.
Education
Bachelor of Business Administration, Marketing2015 — 2018

Savitribai Phule Pune University

  • Grade: First Class
Skills

Technical Skills: Salesforce, HubSpot, Excel, Zendesk, SQL basics

Soft Skills: Stakeholder communication, Negotiation, Problem solving

Industry Skills: SaaS onboarding, Account renewals, Customer retention

Certifications
Customer Success Manager Certification2023

SuccessHACKER

Languages

English (Fluent), Hindi (Native), Marathi (Conversational)