Banking operations professional transitioning into business analysis after five years of process, reporting and stakeholder experience. Brings a strong understanding of controls, requirements discovery and practical workflow improvement.

Stonebridge Financial Services • Thiruvananthapuram

• Reviewed transaction exceptions and coordinated resolution with branch teams.
• Mapped a reconciliation workflow that reduced repeated handoffs by 20%.
• Prepared monthly control reports and documented recurring process issues.

Coastal School of Commerce

• Grade: First Class

Technical Skills: Requirements documentation, Process mapping, Excel, SQL basics, User stories

Soft Skills: Stakeholder interviews, Analytical thinking, Clear writing

Industry Skills: Business analysis, Banking operations, Process improvement

Business Analyst • Process mapping, SQL, documentation

• Created process maps, user stories and acceptance criteria for a fictional digital onboarding improvement.

Pathfinder Skills Academy