Customer support specialist with three years of experience resolving product questions across email and chat. Recognised for calm communication, careful case ownership and turning recurring issues into useful help content.

Clearwave Product Studio • Pune

• Resolved an average of 45 customer cases each week across email and chat.
• Maintained 94% positive feedback while meeting response-time targets.
• Wrote 28 knowledge-base articles for frequent setup and billing questions.

Parkview Arts and Commerce College

• Grade: First Class

Technical Skills: Ticketing systems, Knowledge bases, CRM, Support reporting

Soft Skills: Active listening, De-escalation, Written communication

Industry Skills: SaaS support, Case management, Customer education

• Named customer champion of the quarter for case ownership and documentation quality.